Sorry to say the above didn't help. But I did
get it to work, "so far," by re installing the, "Disk Station Manager," software. Not sure if it will last, but here's hoping. it also through the techs at Synology a puzzle as when I run, "Synology Assistant," on this PC, it can't find it. But my other PC finds it right away. BTW: I saw a message on here somewhere about turning on e-mail notifications. I used to get them but don't anymore, how can I enable this!! Thank you for all of your assistance! Hi , Before going further, I would appreciate your help in
clarifying the following situations: What's the OS version of your windows 10? 2004 or 20h2?
Where did you see NAS vanishes ? From Windows Explorer > Network? If you map NAS as a network drive on your windows 10 machine, could it work fine? Please do a check.
When Synology nas drive vanishes, could you access NAS directly from UNC path in windows explorer? E.g. \\ip address\share If not, what's the exact error messagge?
-
In addition ,you can enable SMB1 to see whether the symptom still occurs.
Best Regards,
Candy
If the Answer is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our
documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
20H2 is installed. The NAS vanishes from Windows explorer and network. If I type it's address into Edge the DSM pops up immediately showing me that it is accessible. However in windows explorer I type in \\ds920 the network diagnostic routine starts and tells me
it doesn't exist. When it does work it will list all of the folders on the NAS like this
When it doesn't:
Hi , Let's try to narrow down the issue: First connect to your Synology NAS from Windows File Explorer via IP address,
see if you can access NAS with \\IP address. Make sure you can ping IP address of Synology NAS successfully.
If you still cannot access NAS with \\IP address, please post the exact error message.
Enable SMB 1.0 on your windows 10 machine.
If the above steps still don't work, Please check SMBclient log on windows 10 to see if
there are something related for us to do troubleshoot.
Best Regards,
Candy
If the Answer is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our documentation to enable e-mail
notifications if you want to receive the related email notification for this thread.
Candy. Remember me mentioning that Synology Assistant wasn't see my Nas on the wired PC but could on the wireless on. Well I figured it out today but can't understand it. I said I turned off Malware bytes and Windows defender and it still didn't work. Well I was messing around and disabled my PC's wireless interface. Tried Synology Assistant and a Window popped up asking if I wanted Windows defender to allow SA to pass.
Saying yes and SA found the NAS. I re enabled the wireless and it still works. Will never understand the logic!
Store files to Synology NAS from a Windows PC within the local networkOverviewSynology NAS is designed to make storing and sharing files
within your local network quick and simple, allowing you to directly access shared folders and files on the Synology NAS without going through the hassle of logging into DSM everytime. For example, you’ll be able to store files to your Synology NAS with Windows Explorer just like other network devices. Map with Windows Explorer- Open a Windows Explorer window and go to Computer.
- Click Map network drive. This action makes the Map Network Drive window appear.
- On the Map Network Drive window, choose a drive letter from the Drive drop-down menu.
- In the Folder field, enter the server name of your Synology NAS and shared folder name preceded and separated by backslashes. For example, if the server name of your Synology NAS is “DiskStation,” and the name of
your shared folder is “Share1,” then you should enter “\\DiskStation\Share1.” Click Finish when ready.
- Enter your DSM username and password.
Can’t Access the Shared Folder? The user account you enter here must have access privileges for the shared folder you wish to access. - Finally, a Windows Explorer window appears. Your shared folder will now be mapped
and accessible under Computer.
How do I map a network drive using Synology Assistant?PurposeThis article provides steps for mapping a network drive using Synology Assistant on a Windows computer. ResolutionOn your Synology NAS- Make sure that Enable SMB
service is ticked at the following locations:
- For DSM 7.0: Control Panel > File Services > SMB > SMB.
- For DSM 6.2: Control Panel > File Services > SMB/AFP/NFS > SMB.
- In Control Panel > Security > Firewall > Edit Rules, make
sure that your firewall rules allow traffic on network ports used by Windows file server (i.e., ports 137, 138, 139, and 445).
- Make sure that your user account has Read/Write or Read only permissions for the shared folder that you want to map as a network drive. Refer to this article for more details.
- There are additional DSM settings that may block SMB access. Refer to the On your Synology NAS section in this
article to avoid such configurations.
On your computer- Go to the Download Center > select your Synology NAS model > Desktop Utilities to download and install Synology Assistant.
- Launch Synology Assistant on your
computer.
- Find and select your Synology NAS. Click Map Drive.
- Enter your username and password and click Next.
- Select the shared folder you want to connect to and click Next.
- Select a letter
you want to use for your network drive. Tick the Reconnect at logon checkbox if you want the network drive to automatically reconnect each time you log in to Windows. Click Next.
- Check the summary of your network
drive. Click Finish to complete the setup.
- You can now access the mapped drive from Windows File Explorer on your computer.
Notes: - If you keep running into
errors during setup on a Windows 10 computer, you can remove any registered Windows Hello sign-in options at Start > Settings > Accounts > Sign-in options > Windows Hello Face / Windows Hello Fingerprint / Windows Hello PIN. When you’re done, set up the connection again using Synology Assistant.
- Refer
to this article for instructions on how to map network drives using Windows File Explorer.
- If you are still unable to complete the setup successfully, and you are also unable to map network drives using Windows File Explorer, refer to the For Windows PC section of this article for further troubleshooting.
- Windows XP only supports SMB1. If Synology Assistant is installed on a Windows XP computer or any computer that only allows SMB1 connections, make sure that the Minimum SMB protocol is set to SMB1 on
your Synology NAS. Refer to this article for more details.
If you like this service, please consider supporting us.
We use affiliate links on the blog allowing NAScompares information and advice service to be free of charge to you. Anything you purchase on
the day you click on our links will generate a small commission which is used to run the website. Here is a link for Amazon and B&H. You can also get me a
☕ Ko-fi or old school Paypal. Thanks! To find out more about how to support this advice service check
HERE If you need to fix or configure a NAS, check Fiver Have you thought about helping others with your knowledge? Find Instructions Here
Post navigation | 
