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Flashcards
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Learn
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Test
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Match
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Flashcards
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Learn
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Test
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Match
Terms in this set (286)
Networking activities should be continued throughout one's career.
True
False
True
The most important reason for maintaining good attendance is that:
A. workers with poor attendance can be dismissed
B. it helps ensure the consistent
delivery of patient care and support services
C. it is an important factor on which employees are evaluated
D. coworkers become angry when they have to do extra work
B
Which of the following uncorrected workplace conditions would justify immediate resignation?
A. a supervisor who criticizes your work in front of others
B. unsafe lab practices
C. being asked to work overtime
D. frequent
schedule changes
B
our supervisor criticizes a project that you worked hard to complete and believed you did well. What is the most appropriate response?
A. Let her know that you find this news upsetting.
B. Tell her that she gave poor directions when she gave you the assignment.
C. Ask for specific examples of what was wrong with your work.
D. Blame coworkers who were absent and increased
your workload.
C
Reviewing records of patient complaints is not a good idea because it can discourage the health care worker who is trying to maintain a positive attitude.
True
False
False
The cost of health care does not necessarily reflect its quality or effectiveness.
True
False
True
If you don't know very much about the job requirements and the interviewer asks you why you are qualified, the best thing to do is:
A. list as many of your skills as possible
B. keep your answer short and vague
C. simply state that you know you can do a good job
D. ask for more information about the job requirements before you answer
D
If you prepare good questions to ask an employer, you can use them at all the interviews you attend.
True
False
False
It is a good idea to project warmth and friendliness at job interviews.
True
False
True
Incomplete documentation can result in denial of payment to health providers by insurance companies.
True
False
True
A coworker calls from home and asks you to sign his name on a patient chart that he forgot to sign after administering a medication. What should you do?
A. Sign his name.
B. Sign your name.
C. Sign both your names.
D. Refuse to sign either name.
D
The work experience section of the resume should include only previous jobs that were related to health care.
True
False
False
Networking is most effective for identifying job openings and getting hired when you:
A. tell as many people as possible that you are looking for a job
B. focus your energy on professionals who might be able to help you
C. ask only people you know quite well for their advice
D.
ask only people who can also serve as references when you apply for jobs
A
How much time do employment professionals recommend that you spend each week on job search activities?
A. as much as you can spare
B. 20 to 40 hours
C. 10 to 20 hours
D. The quality of search activities is more important than the quantity.
B
If health care workers are cross-trained, this means that they:
A. have more than one college degree
B. are qualified to work in more than one type of health care facility
C. can work without direct supervision
D. have learned to perform duties in addition to those expected of those with their job title
D
How does a prepaid health plan encourage efficiency in the provision of health care services?
A. Preventive care is emphasized.
B. Health care providers can make higher profits.
C. The cost of individual services are set in advance.
D. It discourages the use of unnecessary tests and treatments.
D
How do physicians who are primary care providers contribute to the control of health care costs?
A. eliminate the need for expensive specialists
B. evaluate and
coordinate the health care needs of patients
C. provide all services in one facility
D. agree to charge only predetermined amounts
B
Describe three benefits gained from participating in a health care professional organization.
Learning to work in a group "teamwork"
Meeting professionals "networking"
Keeping current in field
Developing management skills
All of these
What is the most likely reaction of patients who hear health care workers complain about their working conditions?
A. loss of confidence in their care
B. concern for the workers
C. empathy
D. boredom
A
Which is the best definition of "professionalism" as it applies to the health care worker?
A. looking competent
B. having
self-confidence
C. doing one's best to provide high-quality service
D. being highly skilled
C
What is the common length of class attendance necessary to earn one continuing education unit?
A. 30 minutes
B. 50 to 60 minutes
C. 1/2 day
D. 1 day
B
Observing others at work and asking questions are examples of self-directed learning.
True
False
True
Continuing education units are best described as:
A. courses taken to secure an entry-level position
B. courses taken to earn an advanced degree
C. credits earned to add to professional knowledge
D. workshops taken to earn a promotion
C
Facial expressions are usually better indicators of a person's true feelings than his or her spoken words.
True
False
True
Which statement best describes someone who is a good active listener?
A. concentrates on what is being said
B. nods in agreement with the speaker
C. looks at the speaker
D. understands the language of the speaker
A
Of the many oral communication skills needed by the health care worker, the MOST important for building effective patient relations is:
A. using medical terminology correctly
B. planning messages in advance
C. listening actively
D. using feedback appropriately
C
What is considered appropriate personal space varies among cultural groups and refers to the:
A. comfortable distance between people in conversation
B. individual's need for privacy
C. type of touching allowed
D. topics that can be discussed with strangers
A
When assessing the needs of patients, it is disrespectful for the health care worker to:
A. collect information about the health care beliefs of patients
B. make assumptions about patients' cultural backgrounds
C. realize
that the patients' values may be different from their own
D. ask about their family relationships
B
In order to move up through the levels in Maslow's Hierarchy, every need at the previous level must be met.
True
False
False
How long must one wait after having the last sexual contact before the results of a test for HIV are reliable?
A. 1 month
B. 3 months
C. 6 months
D. 1 year
C
Physical exercise is only helpful for increasing fitness if eating habits are also changed.
True
False
False
The body responds in the same way to real and imagined dangers.
True
False
True
A major barrier that must be overcome in order for telemedicine to be more widely practiced is:
A. patient resistance
B. state licensing laws for physicians
C. the lack of technology to send the necessary data to make diagnoses
D. the small number of medical specialists
B
The ability to perform surgery without making large incisions is largely a result of the development of:
A. lasers
B. fiber optics
C. robotics
D. expert systems
B
Most employers allow their employees to send personal e-mail messages and conduct Internet searches as long as it does not interfere with their work.
True
False
False
For many people, the incidence of top three causes of death in the United States today are influenced by their personal habits.
True
False
True
There is some evidence that being overweight can contribute to certain forms of cancer.
True
False
True
Physical exercise is only helpful for increasing fitness if eating habits are also changed.
True
False
False
Gum disease does not usually have serious consequences.
True
False
False
The body responds in the same way to real and imagined dangers.
True
False
True
Meditation is becoming recognized as a therapeutic technique for patients with serious illnesses.
True
False
True
The discomfort experienced by smokers who try to quit is mostly in the mind and can be eliminated with positive thinking.
True
False
False
In certain health care occupations, it is impossible to obtain a license if you have been convicted of using illegal drugs.
True
False
True
Trans fats and partially hydrogenated oils are the same thing.
True
False
True
If a food is labeled "free range," this means that it is organic.
True
False
False
Which action should you take first to help you succeed when attempting to change a negative habit?
A. Plan to make the needed changes as quickly as possible.
B. Ask someone to continually remind you to change your behavior.
C. Make a decision that you want to change.
D. Set challenging goals that encourage you to take action.
C
Eating adequate amounts of fiber is important because it:
A. adds flavor to foods.
B. helps with weight loss.
C.
supplies necessary vitamins.
D. promotes colon health.
D
Which of the following statements is the best definition of "stress"?
A. Physical reactions to perceived danger
B. Worries about work or school
C. Feelings of panic
D. Thoughts about personal problems
A
An effective way to begin reducing stress in your life is to:
A. avoid all stressful situations.
B. ignore conditions that cause stress.
C. identify sources of stress.
D. do only those things that you most enjoy.
C
If you are feeling overwhelmed by the idea of writing a term paper that is due in five weeks, a good strategy is to:
A. finish it as quickly as possible so you can forget about it.
B. wait until the fourth week so you will
have to hurry and not waste time.
C. ask a friend who writes well to help you.
D. break it into tasks that can be completed during each of the next five weeks.
D
How does muscle relaxation improve physical function and reduce stress?
A. Burns excess calories
B. Improves blood circulation
C. Releases endorphins
D. Strengthens the muscles
B
Muscle relaxation is most beneficial if it is done:
A. only when you have the time to enjoy yourself.
B. on a regular basis.
C. during periods of great stress.
D. when you need physical energy.
B
A health care professional's attitude is determined by his or her:
A. mental view of the world.
B. working conditions.
C. supervisor.
D. family
background.
A
How long must one wait after having the last sexual contact before the results of a test for HIV are reliable?
A. 1 month
B. 3 months
C. 6 months
D. 1 year
C
Which is the best definition of "professionalism" as it applies to the health care professional?
A. Looking competent
B. Having
self-confidence
C. Doing one's best to provide high-quality service
D. Being highly skilled
C
What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?
A. Allow yourself to feel angry.
B. Ask yourself what might have caused this reaction.
C. Let the patient know he or she has hurt your feelings.
D. Ignore the rude behavior.
B
The best way to deal with problems in the workplace is to:
A. try to avoid becoming involved with them.
B. look for another job.
C. assume responsibility for solving the problems.
D. learn as much as possible from the problems.
D
The most important reason for dressing conservatively at the workplace is to:
A. maintain
tradition.
B. please employers.
C. increase patient confidence.
D. fit in with coworkers.
C
What is the first thing to do if you are unsure about how to request a personal leave day from work?
A. Do what is most convenient for you.
B. Ask a coworker.
C. Ask your supervisor.
D. Look in the employee manual.
D
Which action on the part of a health care professional demonstrates knowledge about developing appropriate relationships with patients?
A. Treat patients like friends.
B. Try to please patients.
C. Focus on helping patients achieve maximum wellness.
D. Share personal problems.
C
Which of the following best illustrates the meaning of professional distance?
A. Using good judgment when physically
touching patients
B. Caring about patients without becoming too friendly
C. Maintaining a comfortable distance during conversation
D. Restraining one's emotions when working with patients
B
Completion of formal education marks only the beginning of the learning needed by health care professionals to be competent.
True
False
True
As health care has become more specialized, the health care professionals in various occupations are being required to perform fewer duties outside their specific job titles.
True
False
False
If you forget to sign in when attending a workshop, this could prevent you from earning the continuing education units that it offers.
True
False
True
It is really a waste of time to participate in learning activities that do not earn CEUs.
True
False
False
Observing others at work and asking questions are examples of self-directed learning.
True
False
True
It is recommended that most health care professionals study on their own when pursuing continuing education.
True
False
False
The Internet is a good source of reliable information to help health care professionals keep up to date.
True
False
True
Health care professionals who provide direct patient care do not need to know anything about billing and health insurance.
True
False
False
Popular magazines, such as Time and Business Week, often contain articles about health care topics.
True
False
True
Government Web sites tend to have reliable information about health and medicine.
True
False
True
Which statement best describes the concept of lifelong learning?
A. Studies that lead to a certificate, diploma, or degree
B. Formal classes taken at colleges and adult learning centers
C. Professional workshops taken to keep up to date in one's field
D. All purposeful learning activities
D
What is the common length of class attendance necessary to earn one continuing education unit?
A. 30
minutes
B. 50 to 60 minutes
C. 1/2 day
D. 1 day
B
The increase in medical specialization has led to the need for all health care professionals to:
A. pursue higher levels of education.
B. work responsibly with less supervision.
C. increase their level of technical skills.
D. fully develop their teamwork skills.
D
When working with patients who have health care beliefs that differ from yours, it is always best to respect these beliefs and assume that the "patient knows best."
True
False
False
Many misunderstandings take place because what is considered polite by one cultural group is considered a sign of rudeness in another.
True
False
True
Because they contain only natural products, herbal remedies are always safer than prescription medications.
True
False
False
In order to move up through the levels in Maslow's Hierarchy, every need at the previous level must be met.
True
False
False
Personal prejudices are difficult to recognize in ourselves because they become part of our belief system.
True
False
True
Most individuals whose native language is Spanish have the same beliefs and customs.
True
False
False
It is disrespectful to make assumptions about people based on their ethnic or cultural background.
True
False
True
We may value our own beliefs and customs, but there is not an "only way" or "best way" to live.
True
False
True
The need to work efficiently and be on time for appointments is a value shared internationally.
True
False
False
Health care professionals should not interpret negatively a patient's lack of eye contact.
True
False
True
he best way to deal one's own prejudices is to:
A. deny having them.
B. strive to be aware of them.
C. accept them.
D. ignore them.
B
What is the best response to a patient who tells you that he feels much better after trying a "cure" that is practiced by his cultural group but that you know may have dangerous consequences?
A. Say nothing.
B. "I'm glad you're feeling better."
C. "You know that is really dumb!"
D. "Why do you think that helped you?"
D
Which of the following is the best definition of "culture"?
A. All factors that influence an individual's beliefs and actions
B. Habits that make
up an individual's daily life
C. Country of family origin
D. Native language and religion
A
Why is the term "minority group" no longer very effective in describing certain ethic groups in the United States today?
A. Group members do not like the term.
B. There are now too many groups to classify.
C. These groups now make up significant percentages of the total population.
D. Affirmative
action prohibits its use.
C
When assessing the needs of patients, it is disrespectful for the health care professional to:
A. collect information about the health care beliefs of patients.
B. make assumptions about patients' cultural backgrounds.
C. realize that the patients' values may be different from their own.
D. ask about their family relationships.
B
The main characteristic of traditional Western medicine as practiced by the majority of physicians in the United States is the:
A. belief that the mind greatly influences the individual's state of health.
B. use of practices that are hundreds of years old.
C. emphasis on the relationship of the body, mind, and spirit.
D. use of scientific methods.
D
Understanding Maslow's Hierarchy of Needs can help the health care professional to better understand:
A. how all patients react to illness.
B. why patients need a lot of attention.
C. the motivations for patient behavior.
D. why cultural groups have different beliefs.
C
Which is the best way for the health care professional to interact with an elderly patient whose husband recently died of cancer?
A. Avoid
mentioning the death of her husband.
B. Be willing to discuss it if she wants to talk about it.
C. Act as if nothing has happened.
D. Avoid extensive contact with the patient.
B
If an elderly patient appears to be of Chinese background, it is best to:
A. ask questions about her health beliefs and preferences.
B. assume that she distrusts Western medicine.
C. proceed with care as you would
with any other patient.
D. refer her to a Chinese medicine practitioner.
A
When giving instructions to a patient who speaks limited English, it is best to:
A. speak slowly and more loudly than normal.
B. give the instructions both orally and in printed form.
C. ask the patient if he understands what you are saying.
D. ask the patient to explain in his own words or demonstrate the
instructions.
D
Comfortable personal space between individuals who share the dominant culture of the United States is about:
A. 6 inches
B. 12 inches
C. 18 inches
D. 24 inches
C
The ability of health care professionals to communicate effectively is as important as their technical skills.
True
False
True
Mastering a set of specific speaking skills will ensure that the health care professional is able to communicate effectively.
True
Flase
False
Including a possible answer within a question may lead to miscommunication.
True
False
True
It is never appropriate to use humor in health care communication encounters.
True
False
False
Facial expressions are usually better indicators of a person's true feelings than his or her spoken words.
True
False
True
Gossip is okay if it is done in private and doesn't hurt anyone's feelings.
True
False
False
Serious legal problems can result if a health care professional touches a patient in a way that the patient believes is inappropriate.
True
False
True
Listening to patients who must stay in a health care facility can help relieve their loneliness and depression.
True
False
True
Many employers report that a major weakness among new employees is their poor telephone skills.
True
False
True
Communication is considered to be successful when:
A. the sender speaks clearly.
B. the receiver agrees with the message.
C. the message has an important purpose.
D. the message is correctly interpreted by the receiver.
D
Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:
A. using medical terminology correctly.
B. planning messages in advance.
C listening actively.
D. using feedback appropriately.
C
A physical therapist assistant greets her patient, prepares and gives clear instructions about performing an exercise, and then leaves the room. Which necessary communication step did she miss?
A. Set a goal.
B. Check for understanding.
C. Listen to the patient's response.
D. Evaluate the encounter.
B
Which is the best question to ask when gathering information from a patient about the results of a medication?
A. How are you feeling today?
B. Can you
describe how you feel after taking the medication?
C. Is the new medication working?
D. Do you like the new medication?
B
The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to:
A. listen carefully to determine whether there is a contradictory message.
B. laugh along with him.
C. tell him he shouldn't refer to himself that
way.
D. ignore the remark.
A
When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?" she is:
A. being polite to the mother.
B. likely to get detailed information about the child.
C. behaving professionally.
D. not showing respect for the child.
D
It is appropriate for a dental assistant to address patients by their first names when they:
A. are established patients.
B. are not elderly.
C. have given their permission.
D. call the dental assistant by her first name.
C
What is the appropriate action for a nurse whose patient's older brother informs her that he is acting on behalf of the patient and wants information about treatments she has received?
A. Give him the information because he is an immediate family member.
B. Give him the information if he is paying for the treatment.
C. Inform him that he has no right to this information.
D. Check whether the patient has consented to his having the information.
D
Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that" while looking anxiously at his watch?
A. I really am interested.
B. I have lots of time now to listen.
C. Let's talk about this later.
D. I need to be someplace else right now.
D
What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?
A. Do the procedure as quickly as possible.
B. Be honest about the unpleasantness of the
odor.
C. Be sure your facial expression communicates caring and reassurance.
D. Keep your facial expression neutral.
C
Which action is most likely to increase the effectiveness of communication when a patient is having difficulty understanding the health care professional's instructions?
A. Speak loudly.
B. Use pantomime.
C. Write the message for the patient to read later.
D. Repeat the
message several times.
B
If a patient seems uncomfortable with being touched on the arm in a caring manner, it is best to:
A. assume the patient does not like you.
B. avoid being alone with this patient.
C. limit communication to only what is necessary.
D. ask the patient if he would prefer not to be touched.
D
Which statement best describes someone who is a good active listener?
A. Concentrates on what is being said
B. Nods in agreement with the speaker
C. Looks at the speaker
D. Understands the language of the speaker
A
What is the best strategy to follow when listening to a patient speaking in favor of something about which you strongly disagree?
A. Think about the reasons she is wrong.
B. Excuse
yourself politely and leave.
C. Listen and observe very carefully.
D. Ignore what she is saying.
C
A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:
A. empathy.
B. sympathy.
C. feedback.
D. reflection.
A
A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as:
A. PROBING
B. paraphrasing
C.active listening
D. evaluating
B
The MOST important reason for health care professionals to develop excellent telephone skills is to:
A. increase their chances for promotion.
B. work more efficiently.
C. project a
positive image of their facility.
D. impress the public with their professionalism.
C
An appropriate goal of patient education is to:
A. reassure patients about the level of care they are receiving.
B. impress patients with the health care professional's knowledge.
C. present many facts.
D. encourage patients to make positive changes.
D
What would be the first step when planning instruction about postoperative home care for a patient's husband?
A. Determine the goal of the instruction.
B. Collect appropriate visual aids.
C. Assess how motivated the husband is to learn.
D. Prepare a list of instructions to be discussed.
A
When preparing to discuss nutrition with a diabetic patient, the first step in the communication process is to:
A. assess the patient's level of understanding.
B. gather the information necessary for the communication.
C. create a clear message about what you are going to say.
D. decide on the specific goal of the communication.
D
An important result of the widespread use of computers is the elimination of repetitious tasks.
True
False
True
To be computer literate means to be able to correctly use many sophisticated computer programs and applications.
True
False
False
Documents created with word processing software can be stored for later use.
True
False
True
Information accessed through the Internet is highly reliable because the content is regulated by the government.
True
False
False
Most employers allow their employees to send personal e-mail messages and conduct Internet searches as long as it does not interfere with their work.
True
False
False
It is not necessary to back up data if your computer has a large hard drive with adequate storage space.
True
False
False
Most health care facilities have switched from paper to a comprehensive system of computerized patient records.
True
False
False
A major difficulty with electronic medical records is the inability of various systems to communicate and share information.
True
False
True
Voice dictation software used for medical charting is nearly as accurate as written notes.
True
False
True
Many employers today use social networking sites to screen job applicants.
True
False
True
Which of the following is NOT a characteristic of a computerized database?
A. Records can be organized and sorted in many ways.
B. Mistakes are automatically corrected.
C. More than one person can access the data at the same time.
D. Useful reports can be produced.
B
The development of fiber optics has enabled dentists to:
A. fill cavities painlessly without the
use of anesthesia.
B. eliminate the need for x-rays.
C. project views from inside the patient's mouth onto a screen.
D. prevent cavities in children.
C
The purpose of an expert system is to:
A. provide quick access to diagnostic and treatment information.
B. teach health care students how to perform procedures.
C. perform surgeries from a distance.
D. perform procedures that require great
accuracy.
A
Which health care function is made easier by point-of-care charting?
A. provide quick access to diagnostic and treatment information.
B. teach health care students how to perform procedures.
C. perform surgeries from a distance.
D. perform procedures that require great accuracy.
A
Which health care function is made easier by point-of-care charting?
A. Education of health care students
B. Diagnosing an illness
C. Sending bills for services
D. Entering patient data during a home care visit
D
Health care professionals can use MEDLARS to:
A. search for information among millions of references.
B. connect to the Internet.
C. check for possible drug interactions.
D. run the
administrative functions in a medical office.
A
Bioinformatics refers to the organization of information that enables:
A. the Food and Drug Administration to decrease the time needed for drug approvals.
B. educators to offer distance education courses to health care professionals.
C.researchers to increase scientific progress by sharing information.
D. nurses to better coordinate patient care.
C
Delicate surgical procedures can be practiced before performing the actual surgery on a patient through the use of:
A. the Visible Human project.
B. virtual reality technology.
C. robotics.
D. virtual communities.
B
Which sponsor is most likely to have a Web site that contains current and accurate information about the link between nutrition and cancer?
A. University medical school
B. Group of cancer survivors
C. Producer of herbal remedies sold over the Internet
D. Clinic that offers alternative cancer treatments
A
A major barrier that must be overcome in order for telemedicine to be more widely practiced is:
A. patient resistance.
B. state licensing laws for physicians.
C. the lack of technology to
send the necessary data to make diagnoses.
D. the small number of medical specialists.
B
Which action is most likely to result in damage to your computer hardware?
A. Clicking the wrong mouse button
B. Entering the wrong command at the keyboard
C. Entering data that is incorrect
D. Eating popcorn while entering data
D
he principal purpose of the computer's hard drive is to:
A. store instructions and data.
B. connect to the Internet.
C. allow you to interact with the computer.
D. perform calculations.
A
Which statement is true regarding the way a computer saves the data you input?
A. The hard drive automatically saves everything you enter.
B. You must give the computer a command to save your data
or set it to save at regular intervals.
C. If you place a disk in the drive, your data will be periodically stored on it.
D.Data is stored when you turn the computer off.
B
Which type of software would be the best choice for maintaining the personnel records in a large health clinic?
A. Spreadsheet
B. Database
C. Word processing
D. Application
B
If an urgent care center wants to estimate the number of physician assistants it will need next year based on projected numbers of patients, it might use:
A. database software.
B. expert systems.
C.artificial intelligence.
D. electronic spreadsheet software.
D
A good way for health care professionals to increase their efficiency is to gather all the records for patients to be seen that day and prepare the written documentation in advance for procedures to be done during the day.
True
False
False
Medical documentation refers to notes and documents that health care workers add to the medical record.
True
False
True
A medical record refers to the collection of all documents that are filed together and form a complete chronological health history of a particular patient.
True
False
True
Source-oriented charting format is a better approach than continuous chronological record format.
True
False
False
Flow sheets are forms for specialty needs.
True
False
True
The physician's orders are the primary tool used to record, communicate, and coordinate the care given to the patient.
True
False
False
An example of a chief complaint would be when the health care provider notes an increase in blood pressure that requires treatment.
True
False
False
Which is the correct way to document a patient's statement about symptoms experienced?
A. Write direct quotes and enclose the entry in quotation marks.
B. Write the statement in your own words.
C. Note the statement in a shortened form, using standard abbreviations.
D. List the symptoms, using correct medical terminology.
A
What is the best way to record in a patient's report that he only slept from about 1:00 a.m. to 4:30 a.m.?
A. Patient reports difficulty sleeping.
B. Patient is sleeping poorly.
C. Patient states, "I only slept 3 1/2 hours last night."
D. Patient needs help sleeping.
C
A coworker calls from home and asks you to sign his name on a patient chart that he forgot to sign after administering a medication. What should you do?
A. Sign his
name.
B. Sign your name.
C. Sign both your names.
D.Refuse to sign either name.
D
Which method of organization describes the source-oriented approach to medical recordkeeping?
A. Chronological order
B. By health care specialty
C. By the type of health problem
D. By the body system affected
B
Which of the following personnel may write progress notes that are included in the patient's official medical record?
A. Only physicians
B. Only nurses
C. Only physicians and nurses
D. Any health care professional who provides a direct service to the patient
D
Which of the following is the best definition of charting?
A. Forms a complete chronological health history of a particular patient
B.
Collection of all documents that are filed together
C. Provides legal protection
D. Recording observations and information about patients
D
What is one of the purposes of medical documentation?
A. Prevents lawsuits
B. Prevents cost overruns
C. Communicates directly with the patient
D. Helps ensure compliance with regulatory agencies
D
Which of the following items would be included in the personal history?
A. Allergies
B. Smoking history
C. Family tendency for problems
D. Use of illegal drugs
A
Which of the following items would be part of the familial history?
A. Assessment of body systems
B. Medical problems of relatives
C. Frequency of alcohol use
D. Past surgeries of patient
B
Insurance companies can legally refuse to pay for certain services if they are not preauthorized.
True
False
True
Medicare will pay for all medications that are prescribed by the patient's primary physician.
True
False
False
Poor work habits, such as arriving late, can contribute to an increase in malpractice lawsuits filed by patients.
True
False
True
Health care costs are evenly distributed among all patients.
True
False
False
The youth of this nation are showing an alarming increase in obesity, poor diet, and lack of physical fitness, which is resulting in an onset of chronic conditions at a very young age.
True
False
True
Health care specialists are also referred to as gatekeepers.
True
False
False
Medicare Part A applies to cost incurred during inpatient care.
True
False
True
The fee-for-service method of determining medical costs means that:
A. insurance companies pay a fixed amount for medical services.
B. physicians set their own prices for services.
C. the government helps pay for services.
D. patients must pay a certain percentage of the fee.
B
How does a prepaid health plan encourage efficiency in the provision of health care services?
A. It penalizes patients for overuse of services.
B. Health care providers can make higher profits.
C. The cost of individual services are set in advance.
D. It discourages the use of unnecessary tests and treatments.
D
A health maintenance organization (HMO) is composed of health care providers who:
A. contract with large groups to provide care on a fee-for-service basis.
B. offer
benefits for the employees of large companies.
C. offer a predetermined medical care benefit package.
D. offer services to elderly and low income patients.
C
If a person has a preexisting health problem, this often means that he or she:
A. must join a health maintenance organization.
B. has difficulty purchasing health insurance.
C. qualifies for Medicare.
D. pays a high copay for office
visits.
B
What is meant by "spreading the risk" among enrollees in a health insurance plan?
A. Physicians may only charge predetermined amounts for services.
B. Only groups who work for large companies are covered.
C. Some enrollees never use the services.
D. Only certain services are paid for.
C
How do physicians who are primary care providers contribute to the control of health care costs?
A. Eliminate the need for expensive specialists
B. Evaluate and coordinate the health care needs of patients
C. Provide all services in one facility
D. Agree to charge only predetermined amounts
B
Which of the following conditions may qualify an individual for insurance coverage through Medicare?
A.Very low
income
B. Severe disability
C. Age 60
D. Veteran status
B
How do diagnostic related groups (DRGs) help control Medicare costs?
A. Assist physicians to make more accurate diagnoses
B. Simplify administrative expenses
C. Limit the coverage available to patients who have preexisting conditions
D. Limit reimbursements to hospitals to amounts based on expected rather than actual costs of
treatment
D
Which of the following is a result of the development of diagnostic related groups (DRGs)?
A. Expanded services for Medicare patients
B. Longer hospital stays for many illnesses and conditions
C. Increased demand for home health services
D. Advances in medical research
C
Why is it a good business practice to keep accounts receivable as low as possible?
A. Complies with government regulations
B. Decreases expensive paperwork
C. Can use the money to earn interest or pay debts
D. Provides better service to patients
C
What is the most serious consequence for a facility if treatments administered to patients are frequently reported and coded incorrectly?
A. Accusations of fraud
B. Lower
profits than expected
C. Failure to obtain reimbursement from insurance companies
D. Low staff efficiency
A
If health care professionals are cross-trained, this means that they:
A. have more than one college degree.
B. are qualified to work in more than one type of health care facility.
C. can work without direct supervision.
D.have learned to perform duties in addition to those expected of
those with their job title.
D
What is it mean to earn a profit?
A. To keep accounts receivable low
B. To keep accounts payable high
C. Money remaining after all costs paid
D. To maximize the cost of money
C
Which of the following allows members to choose to receive a service from a participating or nonparticipating provider?
A. POS (point-of-service plan)
B. PPO (preferred provider organization)
C. EPO (exclusive provider organization)
D. HMO (health maintenance organization)
A
Which of the following is true about prepaid plans?
A. Fees are negotiated at time of service.
B. Providers are paid before rather than after services are performed.
C. Preauthorization is
required.
D.Providers are paid after rather than before services are performed.
B
Which of the following is an example of a copay?
A. Patient pays $10 every time they have an office visit.
B. Patient is denied a referral to a specialist.
C. Patient pays a set amount every month.
D. Patient pays 20% of the charges for health care services.
A
A positive patient outcome always occurs if the patient recovers physically from an illness or disorder.
True
False
False
Having a high fatality (death) rate among patients most likely means that a facility is delivering poor quality care.
True
False
False
Most lawsuits brought by patients are the result of poor interpersonal relationships with health care workers.
True
False
True
Reviewing records of patient complaints is not a good idea because it can discourage the health care worker who is trying to maintain a positive attitude.
True
False
False
It is best not to apologize to a patient, because this admits blame for a problem you may have caused.
True
False
False
Criticism should be communicated in written form if this is more comfortable than giving it in person.
True
False
False
Which is the most appropriate professional goal for health care workers when interacting with patients?
A. Expect all patients to make a full recovery.
B. Give care without making any errors.
C. Ensure that patients are happy with everything they do.
D. Expect patients to never feel any pain.
B
What is the best way for a health care worker to deal with a patient who has not followed the instructions given about postoperative care and who then complains about the negative consequences?
A.
Advise the patient that he caused the problem himself.
B. Explain specifically what he should have done.
C. Apologize for possibly giving unclear instructions and explain them again.
D. Ask your supervisor to assist the patient.
C
What is the best way for health care workers to help their facility ensure that its patients have positive experiences when receiving care?
A. Conduct surveys to
determine what the average patient wants.
B. Always listen carefully to what patients say and how they say it.
C. Smile and be cheerful when giving care.
D. Develop friendships with patients.
B
Your supervisor criticizes a project that you worked hard to complete and believed you did well. What is the most appropriate response?
A. Let her know that you find this news upsetting.
B. Tell her that
she gave poor directions when she gave you the assignment.
C. Ask for specific examples of what was wrong with your work.
D. Blame coworkers who were absent and increased your workload.
C
Some employers consider a good attitude to be more important than having advanced technical skills.
True
False
True
ob seekers should not waste their time following up on leads for jobs that don't sound interesting.
True
False
False
The most efficient way to conduct a job search is to focus your efforts on the one or two lead sources you feel most comfortable using.
True
False
False
Most job openings are not advertised.
True
False
True
It is a good idea to list important skills and qualifications in more than one place on the resume.
True
False
False
The work experience section of the resume should include only previous jobs that were related to health care.
True
False
False
It is best to be honest on your resume and include details about special conditions such as having been fired from a previous job.
True
False
False
Most recent health care graduates have more employment qualifications than they realize.
True
False
True
Most school career offices offer learners many services in addition to helping them find job leads.
True
False
True
Once you become employed, you have no obligation to stay in touch with your school.
True
False
False
How much time do employment professionals recommend that you spend each week on job search activities?
A. As much as you
can spare
B. 20 to 40 hours
C. 10 to 20 hours
D. The quality of search activities is more important than the time spent.
B
Graduates who are serious about finding a job should put the most emphasis on:
A. using their time efficiently.
B. calculating their living expenses.
C. organizing their space for the job search.
D. gathering needed supplies.
A
Job seekers should be professionally dressed and groomed:
A. only at interviews.
B. at interviews and professional meetings.
C. only when they visit a facility or office to apply or interview for a job.
D. any time they might have contact with a potential employer.
D
The resource that often ranks number one for helping graduates locate job leads is (are):
A.
help wanted ads in the newspaper.
B. personnel offices in health care facilities.
C. the school career or placement office.
D. health care job fairs.
C
Networking is most effective for identifying job openings and getting hired when you:
A. tell as many people as possible that you are looking for a job.
B. focus your energy on professionals who might be able to help you.
C. ask only people
you know quite well for their advice.
D. ask only people who can also serve as references when you apply for jobs.
A
Which of the following is a good way to get maximum benefit from professional networking contacts?
A. Follow up only on leads that you find interesting.
B. Ask each of them to write you a letter of recommendation.
C. Limit contacts to people who work in your occupational area.
D.
Ask them questions about how to succeed both in the job search and later on the job.
D
You won't be graduating for two more months but have decided to attend a health care job fair to which many local employers send representatives. How can you best take advantage of this opportunity?
A. Just collect the written materials from representatives so you can follow up later.
B. Ask questions to learn about
employee qualifications and the hiring process.
C. Give your resume to every representative.
D. Tell the representatives about your qualifications and why they should hire you when you graduate.
B
How can you increase your chances of being hired by the site where you do your clinical experience?
A. Become friends with the staff.
B. Perform to the best of your ability every day.
C. Let the
clinical supervisor know that you expect to be hired.
D. Agree to do your clinical experience only at a site that has current openings.
B
How can you best use help wanted ads in the newspaper?
A. Depend on them to supply the majority of good leads.
B. Apply for every advertised position in your occupational area.
C. Apply for only those positions that include the salary in the ad.
D. Carefully
follow all the directions given for how to apply.
D
When calling employers to inquire about possible job openings, it is most important to:
A. always be considerate of the other person's time.
B. insist on speaking with the person who has the authority to hire you.
C. explain why they should consider hiring you.
D. not hang up until you have a scheduled interview.
A
What is the purpose of making unscheduled visits to health care facilities?
A. To present your qualifications
B. To inquire about job openings
C. To ask if someone can interview you while you are there
D. To get lots of detailed information about the facility
B
Which statement best describes how to best use the Internet as a tool for the job search?
A. Just
post your resume because most employers now search the Web for prospective employees.
B. Combine use of the Internet with several other sources and strategies.
C. Use it to find all the employers in your area who have job openings.
D. Spend most of your job search time using it.
B
What is the main purpose of a resume?
A. To convince a facility to hire you
B. To create a detailed list of all
your qualifications
C. To persuade an employer to interview you
D.To demonstrate your seriousness about finding a job
C
The objective section of the resume is used to:
A. list all your skills.
B. impress the employer.
C. state your employment goal.
D. let the employer know why you are interested in the job.
C
How should your externship/clinical experience be listed on your resume?
A. In the work experience section as if it were a paid position
B. Only in the education section
C. It is best not to include it.
D. With a clear statement that it was an unpaid training position
D
Which of the following should be included in the resume?
A. Your marital status
B. Hobbies and interests that relate to health
issues
C. How long you have lived in the area
D. Information about your family
B
The main difference between the chronological and functional resume types is:
A. the way the work history is presented.
B. the length of the total resume.
C. whether a qualifications section is included.
D. what is included in the education section.
A
The skill clusters prepared for a functional resume should include:
A. only skills from paid employment.
B. only skills that you learned in school.
C. skills from all types of experiences if they relate to the job.
D. names of previous employers.
C
When should cover letters be written and sent?
A. When you are requested to do so
B. Only when inquiring about an
unadvertised position
C. When you are moving to a new location and want to introduce yourself
D. With any resume sent to a prospective employer
D
When writing a cover letter, it is recommended that you NOT:
A. address it to the person who makes the hiring position.
B. handwrite it to communicate interest and a personal touch.
C. keep your letter to one page.
D. use a formal business-letter
style.
B
If you prepare good questions to ask an employer, you can use them at all the interviews you attend.
True
False
False
When asked about your weaknesses, it is best to say that you have none.
True
False
False
Even if a facility has a reputation for casual dress, it is a good idea not to dress too casually for a job interview.
True
False
True
You should include a reference list with every resume you send out.
True
False
False
It is a good idea to project warmth and friendliness at job interviews.
True
False
True
It is considered impolite to ask when the employer expects to make a hiring decision.
True
False
False
The best time to ask for a job description for the position you are seeking is at the interview.
True
False
False
When creating examples to support your qualifications for a job, it is appropriate to draw on your personal experiences.
True
False
True
t is appropriate to ask at an interview, "How would I be evaluated if I am hired for this position?"
True
False
True
If you are applying for a position at a small, single-physician practice, it would be appropriate to ask about opportunities for advancement.
True
False
False
If you normally wear sunglasses as a fashion statement, it is appropriate to wear them at a job interview.
True
False
False
When filling out an employment application, it is not necessary to answer questions whose answers the employer can find on your resume.
True
False
False
Sharing a personal problem with an interviewer is a good idea if it demonstrates how much you need the job.
True
False
False
It is illegal for employers to require new hires to be tested for the presence of illegal drugs.
True
False
False
If you are offered a job you decide not to accept, it is not necessary to respond to the offer.
True
False
False
The main purpose of a job interview is to:
A. convince the employer to hire you.
B. give you and the employer a chance to see if you meet each other's employment needs.
C. demonstrate as much of your
knowledge as possible.
D. find out what the employer has to offer.
B
When you discuss your knowledge and skills at an interview, it is MOST important that you:
A. relate them to the employer's needs.
B. back them up with evidence of good grades.
C. show many examples of your work.
D. include only your technical skills.
A
When is it appropriate to ask about salary, benefits, and office rules?
A. Before setting the appointment so that you don't waste the employer's time
B. At the beginning of the first interview to know if you are interested
C. At the end of the first interview if you think you want the job
D. When the job offer is made
D
When answering general employment questions, such as "Tell me about yourself," the most important point to include in your answers is:
A. how your answer relates to the job and the employer's current needs.
B. what you expect from this job.
C. that you know you can do this job perfectly.
D. how well-prepared you are for this interview.
A
If you don't know very much about the job requirements and the interviewer asks you why you are qualified, the best thing to do is:
A. list as many of your skills as possible.
B. keep your answer short and vague.
C. simply state that you know you can do a good job.
D. ask for more information about the job requirements before you answer.
D
Which is the best way to handle the question of why you left your last job, if it was because you thought your supervisor was incompetent?
A. Explain the circumstances.
B.
State that you decided to seek opportunities elsewhere.
C. Say that you would rather not answer the question.
D. Give details about how you tried to make the best of the situation.
B
A general rule for answering questions about your qualifications is to:
A. try to include an example to back up your answer.
B. keep your answers short and to the point.
C. do your best to impress the
interviewer.
D. emphasize how much you really want the job.
A
If you are asked about employment difficulties in the past, such as having held many jobs for very short periods of time, the best strategy is to:
A. explain that the problems really weren't your fault.
B. be prepared with good excuses.
C. talk about what you've learned and why the behavior won't happen again.
D. ask how the question
relates to the job.
C
Which of the following questions asks for information that cannot be used when deciding whether to hire an applicant?
A. Do you have any disabilities that would prevent you from performing any of the duties on the job description?
B.Can you work the evening shift?
C. This job requires that you can lift up to 35 pounds. Are you able to do that?
D. Have you been arrested within
the last five years?
D
Which would be the best person to choose as a reference?
A. A friend of many years
B.Your clinical training supervisor
C. Your father, who is a prominent businessman
D. Your cousin, who works at the facility where you are applying
B
The reason for creating a professional portfolio is to:
A. send it along with your resume as evidence of your skills.
B. be prepared to demonstrate your competencies at interviews.
C. take to activities such as job fairs and professional meetings.
D. show every prospective employer.
B
Job applicants who take their children to job interviews are demonstrating:
A. a lack of organizational skills.
B. love and concern for their children.
C.
their need for the job so they can pay for child care.
D. good parenting skills.
A
Looking at papers on the interviewer's desk is a good way to:
A. express interest in his or her work.
B. get ideas about what you might be asked.
C. show disrespect and risk not being hired.
D. learn more about the facility.
C
The best way to deal with being repeatedly rejected for jobs you want is to:
A. assume that the interviewers do not understand your qualifications.
B. evaluate your interviewing skills and seek advice to improve them.
C. dismiss it as bad luck.
D. stay positive and just keep trying.
B
If an interviewer asks, "Why do you want to work here?" which of the following would be the best way to answer?
A.
Explain how you think you can make a contribution to the facility.
B. Talk about how this type of facility is where you have always wanted to work.
C. Tell the interviewer that it looks like a good place to work.
D. Explain that it fits your needs regarding salary, location, and so on.
A
The purpose of a behavioral interview question is to learn:
A. about your professional behavior, such as
punctuality.
B. about your performance in school.
C. how you would handle a given workplace situation.
D. how well you did in your previous jobs.
C
Which of the following questions can an interviewer legally ask?
A. When did you graduate from high school?
B. Why did you leave your last job?
C. Where were you born?
D. Do you own your home?
B
Successful health care delivery today depends more on teams of professionals who can work together well than on the efforts of individual workers.
True
False
True
You must be the direct recipient of unwelcome behavior in order to be a victim of sexual harassment.
True
False
False
It is not appropriate to ask for suggestions about how you can improve your work during a performance evaluation.
True
False
False
Networking activities should be continued throughout one's career.
True
False
True
It is legal for jobs to have physical requirements, such as the ability to lift a certain number of pounds.
True
False
True
Many health care facility policies must be followed because they are legally required by local or state agencies.
True
False
True
The minimum requirements for a job are the qualifications the health care professional must:
A. have in order to be hired for the job.
B.learn during the
probationary period.
C. acquire in order to receive a pay increase.
D. master to become a supervisor.
A
Which is the best way to avoid misunderstandings about what is expected of you on the job?
A. Frequently ask your supervisor about your progress.
B. Observe the actions of coworkers.
C. Study your job description.
D. Do only what you are specifically directed to do.
C
The health care facility's procedure manual is a good source of information about:
A. employee benefits.
B. rules of conduct.
C. directions for performing various tasks.
D. continuing education opportunities.
C
The best source of information about vacation policies is:
A. an experienced coworker.
B. the employee
handbook.
C. the procedure manual.
D. the policy manual.
B
What is the best action to take if a workplace rule seems silly and unnecessary?
A. Complain to coworkers.
B. Refuse to follow the rule.
C. Tell your supervisor your ideas about how it can be changed.
D. Ask your supervisor to explain the reason for the rule.
D
An employee who spends her lunch hour redoing a lab test that she did incorrectly the first time is demonstrating:
A. integrity.
B. loyalty.
C. a willingness to do more than is expected.
D. that she wants to get ahead at work.
A
What is the best way to demonstrate loyalty if you become aware of a serious safety issue in the workplace that may be difficult to correct?
A. Ignore
it.
B. Try to fix it yourself.
C. Contact OSHA.
D. Report it to your supervisor.
D
The most important reason for maintaining good attendance is that:
A. workers with poor attendance can be dismissed.
B. it helps ensure the consistent delivery of patient care and support services.
C. it is an important factor on which employees are evaluated.
D. coworkers become angry when they have to do
extra work.
B
Which of the following workplace issues should NOT be discussed at a staff meeting?
A. A coworker who was rude to you in front of a patient
B. Old equipment that needs to be replaced
C. Difficulties with the new computer system
D. Lunches disappearing from the staff refrigerator
A
The best way to approach everyday problems at the workplace is to:
A. do your best to avoid getting involved.
B. develop effective strategies for solving them.
C. expect your supervisor to resolve them.
D. ignore them because they usually take care of themselves.
B
Which of the following is NOT an example of behavior that could be considered sexual harassment?
A. Flirting at the workplace between people who are
interested in dating each other
B. Wall calendars with photos of nude women
C. Dirty jokes exchanged in the lunchroom
D. A boss repeatedly offering to take his assistant to a nice restaurant
A
It is recommended that the first step to take when you are a victim of sexual harassment is to:
A. report it to your supervisor.
B. file a grievance.
C. tell the harasser directly to stop.
D.
notify the Equal Employment Opportunity Commission.
C
The best use of the annual employee performance evaluation is to:
A. let employees know what their deficiencies are.
B. determine if there is to be a salary increase or promotion.
C. give employees a chance to explain their weaknesses to the supervisor.
D.provide an opportunity for employees to learn and make plans for improvement.
D
The best action to take if you receive low ratings you believe are unjustified on a performance review is to:
A. strongly defend your performance before leaving the meeting.
B. ask for examples or an explanation of what led to the low rating.
C. let your supervisor know that you believe this is unfair.
D. write a letter of complaint to your supervisor's boss.
B
What is the first thing the health care professional should do when experiencing dissatisfaction with the job?
A. Write a polite letter of resignation to the supervisor.
B. Ask coworkers if they are having the same problems.
C. Conduct an honest self-assessment.
D. Request a transfer to another department.
C
How much notice is it customary to give an employer when leaving a job?
A. 1 week
B. 1 to 2 weeks
C. 2 to 4 weeks
D.2 months
C
What should be included in a letter of resignation?
A. The last date you plan to work
B. A description of your future plans
C. Your suggestions for improving the workplace
D. Your honest reasons for leaving
A
Which of the following uncorrected workplace conditions would justify immediate resignation?
A. A supervisor who criticizes your work in front of others
B. Unsafe lab practices
C. Being asked to work overtime
D. Frequent schedule changes
B
Which of the following employee behaviors is most likely to result in immediate dismissal?
A. Arriving late to staff meetings
B. Complaining about the workload
C.
Gossiping about a coworker
D. Disregarding patient confidentiality
D
Which of the following is the best action if you are meeting with your supervisor to discuss a workplace problem?
A. Gather complaints from coworkers.
B. Be prepared with ideas for solutions.
C. Try to determine who or what is causing the problem.
D. Think about how the problem is affecting your work.
B
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