If the email address you’re wanting to add already exists you will first need them to free up the email before it can be added.
To free up the email address, you (or the account owner) will need to log into the Moz account associated with that email and change it to another email address in order to free it up to be used on your account.
To free up an email address that already exists:
- Log into the Moz account that is using the email address you want to use
- Head to Account & Billing > Login Settings from the profile drop-down on the top right
- Click on the Edit button and enter a new email which is not associated with a moz.com account
You can then move forward with updating your account email by following the steps in our guide for updating your email address.
I have a customer who typed their wrong email address. When I go to correct it, I get the error message This email address already exists in your account. However, when I search my contacts that email doesn't exist even if I search all contacts. Any clues?
- All forum topics
- Previous Topic
- Next Topic
2 REPLIES 2
05-30-2023 11:39 AM
Hello @JoanR81 ,
There's likely a permissions or compliance-hold on that particular contact. You can do one of the following:
- Add the new contact with the updated address as a wholly new contact, then delete the old one
Or, if you're wishing to keep engagement history:
- Add the email you're attempting to change it to, using the Type or Paste Contacts option. Then, change the email address of the newly added contact to something random, such as test@test.com, but DO NOT delete it yet. Once this is done, you should be able to update the original contact with the newer address and THEN delete the newer contact you changed to have the junk email.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ William A Community & Social Media Support
06-16-2023 03:42 PM
William - I have the same problem. While your solution seems to fix this, it would be nice to know why there would be a permissions or compliance-hold preventing a simple email change.
Support Tips
Support Tips
Social Media "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will See ArticleSupport Tips
Call-To-Action Links "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin See Article
Support Tips
Welcome Your Audience"Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick
I'm experiencing a very weird issue with the Firebase Auth using Facebook. A month ago I've created a test user in Facebook to log in with like I always do, when I try to use it now, I get this error: Error: An account already exists with the same email address but different sign-in credentials. Sign in using a provider associated with this email address.
I've seen this error before when people move from Facebook to Google with the same email. HOWEVER, this is not the case. This dummy Facebook user is totally not linked to a Google account. I can also find it's email address back in the Firebase console where it is still marked as Facebook:
This issue first appeared in the same timeframe as an upgrade of the Facebook plugin and SDK. I've however retested this account now on the old plugin and SDK versions and the issue remains, so this seems to be a coincidence.
Other accounts seem to work but we had a similar issue in our production environment which we now think could have been the same. This gives us the opportunity to fully debug this one.
Extra information: The (web)app runs on Angular (Ionic cordova). We are using the firebase.auth.FacebookAuthProvider, the error appears on both the Cordova (firebase.auth().signInWithCredential) as web (afAuth.auth.signInWithPopup) version. The network calls to Facebook and Googleapis seem to be ok and return the correct identity (see screenshot 2), it seems as if the Firebase package is incorrectly giving this error.