There is a lot at stake when it comes to employee relations. It has never been more important for managers to step up their efforts. Good employee relations result in lower turnover and higher productivity. Show
What are Employee Relations?Employee relations is a function of Human Resources that creates and manages policies involving employees’ relationships with their employer, and co-workers.
Let’s look at some numbers about labor relations and job satisfaction: Employee Relations Strategies: 6 Statistics
Did you know that less than half of employees surveyed by the World Happiness Report said that they are happy with their jobs? Are your employees among them? Society For Human Resource Management estimates that employee turnover costs as much as 200% of an employee’s salary. Since unhappy employees are more likely to look for another job, that can be expensive for your business! Fortunately, there are ways that you can help to improve employee relations and satisfaction within your company. Let’s discuss best practices for improving employee relations for the HR manager, line-level managers and business owners. The Core Characteristics of Great Employee Relations
7 Strategies for Improved Employee Relations1. Promote an Open DialogueOpen dialogue doesn’t simply mean that managers talk to their employees frequently. It is an environment where employees aren’t hesitant to give honest feedback to managers. Open dialog is constructive and transparent. It focuses on problem-solving. Of course, you need good managers in the first place. Employees who feel that their managers are open, honest, and trustworthy are far more likely to have a positive relationship with them. Open communication helps to prevent employee confusion and unnecessary stress. It can decrease friction between employees and their co-workers, especially management and employees. It helps to set clear goals and expectations. When millions of employees were abruptly sent home to work in March 2020 (due to the pandemic), effective communication became one of the biggest challenges for managers and the HR department. Provide a way for employees to express grievances and to resolve conflicts. They need a way to express themselves openly without fear of retaliation. That doesn’t mean that employees should be able to rant to the whole office, but there should be a person or an internal process that allows an employee to bring up problems. Human Resources Management System (HRMS) with an anonymous feedback feature works well for hybrid workforces. However, it doesn’t do any good if no one monitors the forum and acts on the issues brought up. Employees should also be able to ask questions and clarify ideas in a safe space. New policies, procedures, or expectations, including project expectations, should be communicated both verbally and in a written format. This allows employees a way to discuss and clarify expectations, as well as a resource to find clarification. Don’t forget that people absorb new information in different ways. While some learn best through written words, others learn best by hearing and doing.
2. Focus on Company Mission and ValuesMost people want to be part of something bigger than themselves. This is true for all five generations currently in the workforce. Millennials, especially, have a desire to be socially responsible and to benefit the world as a whole. The employee experience at a values-driven organization can create strong relationships and employee loyalty. Align corporate values with the way you treat employees. Express your company values and mission frequently. More importantly, make sure leadership and management walk the walk. Few businesses have as a mission ‘make more money no matter what.’ Instead, successful businesses have a reason for why they do what they do. Your company fills a need that was unfilled before. You have hopes and aspirations for how you will help more people. You have goals and dreams for your business. Share them. What inspired you to create your business? Why did you sacrifice many nights and extra hours to achieve success? Core values such as honesty, empathy, and quality work help employees to feel like they are part of something important. 3. Increase the Ratio of Positive vs. Negative FeedbackRegardless of their actual performance, most employees feel proud of their accomplishments. For this reason, appreciation for a job well-done does more to motivate than does criticism. But it can be human nature to focus on the negative aspects of employee performance. If one of your employee relations issues is a culture of negativity, it’s important to turn that around ASAP! Instead, managers and Human Resources should try to focus on the 9 things done right, instead of the 1 thing done wrong. Many experts suggest providing 2-3 positive points of feedback for every 1 item of criticism and some experts suggest 5-6 positives to every 1 negative. Employee relations experts recommend the following to help employees feel valued:
4. Inspire and RewardConsider creating employee goals with employees instead of simply handing them down. Encourage employees to set stretch goals: goals that are difficult but achievable. When performance management is a two-way rather than one-way process, employees are more invested. Seek employee feedback throughout the process. Google allows their employees to set quarterly goals. The goals must be difficult and measurable. These goals have resulted in Google tools that we now take for granted. These include a new search engine and Gmail (as a searchable email). Employees came up with ideas that changed the face of Google for the better. Your employees often have insights or ideas that can make a big difference in their effectiveness or in the company’s success. Tap into those ideas! Another way to inspire a new employee or existing employees is to reward them. Consider having a gold, silver, bronze incentive for various achievements. But, make sure that these incentives align with your business values. Otherwise, you may end up in a similar situation with Wells Fargo, where corporate goals conflicted with corporate values and incentives won out. Managers or the employee relations manager should reward and recognize as soon as a new team member is hired. After all, accepting an offer is their first achievement, right? It’s never been easier to send a branded welcome kit to newly hired employees working remotely. See 19 Items Your New Hires Expect to See in Their Welcome Kit for some great ideas. 5. Offer Career DevelopmentEven lower-level employees can benefit from development. Most employees are happier when they have a goal or a dream to work toward. Map the career path for each job role at your company. Consider the skills and unused talents your employees have. Whenever possible, take advantage of employee skills by adjusting their roles. This will help your employees develop new skills and will bring added value to your organization. This, in turn, will create good employee relationships. Other ideas include offering a mentorship program which pairs employees to higher-skilled counterparts. Rotational training can cross-train team members to fill multiple roles. Tuition reimbursement or certification programs can also help employees to advance in their career. If you don’t already have career development, it should be one of your pressing Human Resources issues to tackle soon.
6. Promote Healthy Work-Life BalanceUnfortunately, some employers forget that employees have personal lives that take priority. Employees who feel supported at home develop a greater sense of loyalty and strong employee engagement. It’s not coincidental that some of the most sought-after employee benefits include things that provide for a better work-life balance. These include flexible work schedules, paid time off and health benefits that support family wellness. But, it’s not all about the benefits. The attitude of your managers, when faced with employees’ personal dilemmas, will make a difference. Although employees often value the chance to work from home, this doesn’t mean you should ask them to take work home. Instead, work from home should mean work done during a normal work day. Managers can be supportive when employees need to take time off. Note, however, that they should also be trained on watching for employee requests that signal potential FMLA use. 7. Use Software to Eliminate Redundancy and Reduce MistakesImplementing systems and software can make a big difference. That’s because it helps to automate and improve communications. Project management applications make it easy for managers and team members to see what’s required on a project and who’s responsible. Messaging apps can make communication instant and avoid the stress from unplanned lengthy discussions that often occur face-to-face. With the right software, you can eliminate redundant tasks and tap into employee creativity instead. Consider that 10 minutes spent filling out a weekly timecard turns into 520 minutes each year. Let employees clock in automatically. This also eliminates tedious timesheet data entry by payroll employees. Streamline as many HR tasks as possible. For example, through an employee portal, employees can view pay stubs, W2s, and request time off. They can also update personal information and view the employee handbook. Consider the stress your employees endure when a key individual takes time off or quits unexpectedly. Suddenly employees are scrambling to recreate processes or to gain access to critical systems. Make sure you document and automate workflows company-wide. Good software lessens your reliance on institutional knowledge. Lastly, software helps your Human Resources department stay compliant. Noncompliance has several unintended consequences that affect employee relations. For example, investigations are stressful and create an atmosphere of gossip and suspicion. In addition, bad publicity erodes workforce pride. Vigilant compliance is a characteristic of HR acuity. The Core Characteristics of Poor Employee RelationsHow are employee relations at your company? Let’s discuss the red flags of a poor work culture.
Anonymous surveys or an anonymous suggestion box can gather feedback to understand the employees’ perspectives. The Consequences of Poor Employee RelationsPoor employee relations make it difficult to achieve your business goals due to:
Special Considerations for Remote WorkforcesMicroaggresions, harrassment and other issues can thrive within a remote workforce. Good managers can identify problems on their team and make a plan to improve them. Great managers can prevent them in the first place. A hybrid model can be trickier than 100% remote. The onsite team can sideline offsite employees intentionally or unintentionally. Be proactive about creating a policy that levels the playing field for a distributed workforce. This can include asynchronous project management, onsite employees participating in virtual meetings from their desk instead of congregating in a conference room. Ensure your promotion policy doesn’t favor onsite workers. Create an Employee Relations PolicyIf you feel overwhelmed by employee relationship management, don’t worry. Creating an employee relations policy by starting with even one or two of these ideas will help you. You can become an employee relations specialist if you diligently work toward your goals. The most cost-effective will be to implement Human Resources software tools. Many of these tools are inexpensive and provide a swift time to value. Examples of Great Employee Relations PoliciesHere are some ideas to inspire you: Deeper connections — Help employees feel understood by strengthening their family and community connections, not just work relationships. In our Employee Handbook Template, you can find several example employee policies, including a new remote working policy. Download it for free! See also:
How do you build a good relationship with an employer?8 tips for maintaining a strong relationship with employers. Learn about their management style. ... . Engage with them. ... . Create a positive presence. ... . Prove your value. ... . Actively seek assistance. ... . Make time to meet. ... . Provide positive feedback. ... . Establish effective communication.. How do you establish a strong employee relationship in the workplace?How to build relationships in the workplace. Understand your strengths and weaknesses. ... . Schedule time to develop relationships. ... . Ask questions and listen. ... . Offer assistance. ... . Know when to ask for assistance. ... . Appreciate each employee's role. ... . Keep your commitments. ... . Be present in the workplace.. |