(I tried to put this in the comment of the post that you made, but it exceeds the number of characters allowed. I'm not sure this is correctly posted.) I'm sorry, but I didn't see this earlier. I have a lot of trouble with Microsoft Community Support because I have two different accounts (personal and business) but it keeps getting logged in as one and I can't figure out how to get it to let go so I can log in as another. This time I messed around enough times that I got all the way in with my personal account. Anyway - that's neither here nor there. Here are the answers to your questions: 0.Are both win10 computer in the same network segment and in the same workgroup? CJ Answer: YES "For some reason, within the last week, I am getting an error message and I can't connect anymore. " 1.Could you please enter below powershell command to check if we installed update patches recently on both local win10 and remote win10? get-hotfix CJ Answer: Source Description HotFixID InstalledBy InstalledOn CJR-DELLDE... Update KB5003537 NT AUTHORITY\SYSTEM 7/14/2021 12:00:00 AM CJR-DELLDE... Update KB4559309 NT AUTHORITY\SYSTEM 8/28/2020 12:00:00 AM CJR-DELLDE... Security Update KB4561600 NT AUTHORITY\SYSTEM 8/28/2020 12:00:00 AM CJR-DELLDE... Security Update KB4570334 NT AUTHORITY\SYSTEM 8/28/2020 12:00:00 AM CJR-DELLDE... Security Update KB4577266 NT AUTHORITY\SYSTEM 9/8/2020 12:00:00 AM CJR-DELLDE... Security Update KB4580325 NT AUTHORITY\SYSTEM 10/14/2020 12:00:00 AM CJR-DELLDE... Security Update KB4586864 NT AUTHORITY\SYSTEM 11/11/2020 12:00:00 AM CJR-DELLDE... Security Update KB4593175 NT AUTHORITY\SYSTEM 12/9/2020 12:00:00 AM CJR-DELLDE... Security Update KB4598481 NT AUTHORITY\SYSTEM 1/13/2021 12:00:00 AM CJR-DELLDE... Update KB5000736 NT AUTHORITY\SYSTEM 7/15/2021 12:00:00 AM CJR-DELLDE... Security Update KB5004237 NT AUTHORITY\SYSTEM 7/14/2021 12:00:00 AM CJR-DELLDE... Security Update KB5003742 NT AUTHORITY\SYSTEM 7/8/2021 12:00:00 AM (While I didn't actually enter the info from the other computer, it also updated on July 14, 2021. 2.Could you please enter winver in command prompt on win10 computer and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)] Winver is Windows 10 Pro, Version 21H1 (OS Build 19043.1110) 3.Which account do you use to remote access from local win10 to remote win10 by using Microsoft account or local administrator account? CJ Answer: I tried both. The laptop appears on the network and can be connected from the desktop, but the desktop cannot be seen by the laptop. After rebooting, it appears under network for a short time, then disappears. Even when it is there, however, I get the same error message when trying to connect. 4.Did you check remote desktop configuration services and remote desktop service are always running on both local win10 and remote win10? CJ Answer: YES 5.when we run below command on both local computer and remote windows 10 locally, will the picture like below? netstat -a -o -n |find "3389" CJ Answer: That command doesn't appear to work either on CMD or on Powershell. This is what I get on Powershell find : FIND: Parameter format not correct At line:1 char:19
On CMD I don't get any response at all. 6.Please reproduce your issue again, then we can check the detail information log in below event logs on local win10 computer, can we find which phrase did we stop and why we stop at this phrase. in general, there are 3 phrase: (1)initiating remote connection (2)securing remote connection (3)configuring remote connection client win10 event viewer\windows logs\ application security system Event Viewer – Applications and Services Logs -Microsoft-terminalservices-clientactivatexcore microsoft-winodws-terminalservices-rdpclient/analytic enable microsoft-winodws-terminalservices-rdpclient/debug enable microsoft-winodws-terminalservices-rdpclient/operational enable Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-SessionServices_Operational Event Viewer – Applications and Services Logs -RemoteApp and Desktop Connections_Operational Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_Admin Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-RdpCoreTS_Operational Event Viewer – Applications and Services Logs -Microsoft-Windows-RemoteDesktopServices-sessionservices CJ Responds: I don't understand what you are asking me to do. Can someone help me dynamically? |
