What Does Customer Facing Mean?Customer facing refers to the manner in which a business service feature is experienced or seen by a customer. A key customer relationship management (CRM) component, a customer facing solution is designed to deliver satisfying user experiences via all customer touch points. Many customer facing processes and technologies are significant business investment components with a strong influence on revenue generation. Show Techopedia Explains Customer FacingCustomer facing services include hardware, software or technology with user interfaces (UI) or applications that directly interact with customers. However, a customer facing system is more than an interface -- it should add value to relationships with customers and is often used as a tool for customer analytics. Most
businesses base customer facing solutions on enterprise applications (EA) that offer integrated Web service capabilities. When done well, a good customer facing app can be a huge cost saver. However, if implemented poorly, such a system can frustrate customers and just add to lines of customers trying to reach a live operator on a help line. 5.Explain the difference between customer-facing processes and business-facing processes.Which one is more important to an organization?6.Explain how finding different ways to travel the same road relates to automation,streamlining, and business process reengineering.7.What is supply chain management and why is it important to a company?8.What are the five primary activities in a supply chain?9.What is a supply chain inventory visibility system?
We have textbook solutions for you! The document you are viewing contains questions related to this textbook. Management of Information Security Mattord/Whitman Expert Verified 10. Why are customer relationships important to an organization? Do you agree that everybusiness needs to focus on customers to survive in the information age?11. What is an enterprise resource planning system?12. What does a company need to integrate to become connected?Making Business Decisions1.Cool College Start-UpsNot long ago, people would call college kids who started businesses quaint. Now theycall them the boss. For almost a decade,Inc.magazine has been watching college start-ups and posting a list of the nation's top start-ups taking campuses by storm. Helped inpart by low-cost technologies and an increased prevalence of entrepreneurship training atthe university level, college students—and indeed those even younger—are making solidstrides at founding companies. And they're not just launching local pizza shops andfashion boutiques. They are starting up businesses that could scale into much biggercompanies and may already cater to a national audience.ResearchInc.magazine atand find the year's current Coolest CollegeStart-up listing. Choose one of the startups and explain how the business can use BPR,CRM, SCM, and ERP to help it gain traction in the market. Be sure to explain how thecompany can gain a competitive advantage by using each enterprise system efficientlyand effectively.2.Managing Bad Customer RelationshipsThere is a common saying that the customer is always right. Clearly this can create manyissues with customer relationship management as many times the customer is actuallyincorrect, but you can't tell the customer they are wrong. Research the Internet and findan example of a customer relationship gone wrong and determine if the customer was atfault for the problem. What can you do as a manager when a customer is angry butclearly wrong about a situation? What strategies can a manager use when dealing withangry customers?3.Fixing Broken School ProcessesThere are numerous simultaneous business processes occurring to keep your schoolrunning. Choose one area of your school and diagram all of the business processesoccurring in one common day. For example, administration is registering students,creating class schedules, hiring faculty, recruiting students, and finding graduates jobs. Imagine the level of effort it takes to keep your school running day after day. List all ofthe processes associated with your chosen area. Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 110 pages? Upload your study docs or become a Course Hero member to access this document What is the difference between customer facing process is in business facing?A customer facing process is when a product or service that is obtained by a businesses outside customer. Some examples of this are marketing campaigns, customer service and discounts. A business facing process is undetectable by the outside customer, but is vital for the business's mangement to be successful.
What is a business facing process?Business facing processes are invisible to the external customer but es- sential to the effective management of the business and include goal setting, day- to-day planning, performance feedback, rewards, and resource allocation.
What is a customer facing procedure?Customer facing refers to the manner in which a business service feature is experienced or seen by a customer. A key customer relationship management (CRM) component, a customer facing solution is designed to deliver satisfying user experiences via all customer touch points.
What is a customer facing role example?Customer service representatives, cashiers, hotel receptionists, and sales floor staff can all be considered client-facing positions given their one-on-one interaction with clientele. Professionals such as realtors, insurance agents, and event planners also have client-facing duties based on the nature of their roles.
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