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Solved! 02-08-2018 06:02 PM
Product: hp ENVY 4520 series Operating System: macOS 10.13 High Sierra Upgraded my MacBook Air to High Sierra and now my hp ENVY 4520 printer can't find my computer. It worked fine (wireless) before upgrade. 1 ACCEPTED SOLUTION 08-01-2018 05:09 PM
@Unzio Thanks for reaching out to us on HP Forums. I came across your post and would like to assist. As @KrazyToad is out of the office today, I'm replying to you. I understand that your HP LaserJet Pro M102w Printer is able to print when connected via USB but does not owrk when connected wirelessly. I appreciate your efforts in troubleshooting this issue and have certainly done a good job. You may follow the steps mentioned in "Mac" from this HP document as it will help in converting from a a USB to a wireless connection. If the issue still persists then you may try to add it as an Airprint printer by fllowing the below steps: Step 3: Remove multiple printers from the printer list Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.
Step 4: Delete the existing print queue and add the printer Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.
Hope this information helps. Let me know the outcome. Good luck! Was this reply helpful? Yes No 13 REPLIES 13 02-10-2018 09:14 AM
Hi @Kris808 Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions. I understand that you are unable to print after upgrading to High Sierra. I could help Please uninstall the Printer driver from your Mac
Then reinstall the printer using the Apple Software Update.
Let me know how it goes. Thank you 🙂
KrazyToad Was this reply helpful? Yes No 07-31-2018 10:00 AM
KrazyToad, I followed the instructions you provided (Mac High Sierra) and my HP M102W printer is now printing when the USB cable is connected. It will not print over the wireless network however. The Printers & Scanners menu shows more-or-less duplicate listings for HP printers - one HP LaserJet Pro M101-M106 with a generic icon and another, HP LaserJet Pro M102W (556DF3) with the correct icon. The printer was installed several weeks ago, since the Mac OS was uprgraded to High Sierra. I've followed a couple of HP diagnostic strings on the web with varying degrees of success and have printed wirelessly from both the Mac OS and IOS devices in a couple of instances, but printing is unreliable and print jobs often just sit in the que. Was this reply helpful? Yes No 08-01-2018 05:09 PM
@Unzio Thanks for reaching out to us on HP Forums. I came across your post and would like to assist. As @KrazyToad is out of the office today, I'm replying to you. I understand that your HP LaserJet Pro M102w Printer is able to print when connected via USB but does not owrk when connected wirelessly. I appreciate your efforts in troubleshooting this issue and have certainly done a good job. You may follow the steps mentioned in "Mac" from this HP document as it will help in converting from a a USB to a wireless connection. If the issue still persists then you may try to add it as an Airprint printer by fllowing the below steps: Step 3: Remove multiple printers from the printer list Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.
Step 4: Delete the existing print queue and add the printer Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.
Hope this information helps. Let me know the outcome. Good luck! Was this reply helpful? Yes No 08-03-2018 03:37 PM
Two drivers- conflicting drivers-appears to have been the problem. "Multiple printer queues" kept popping up in the Printers & Scanners window. When I deleted them with the "-", they just returned. The "Options & Supplies. . . " menu from that same window showed two driver versions were coming up in that process: a 2.0 and a 1.31. (I think.) I downloaded Easy Start and uninstalled everything HP, then started through the instructions to add the printer. In several attempts, no printer could be found to add, though it was connected via both wireless and USB. As best I can tell this trouble started from confusion after the initial setup several weeks ago when the Customer Support Downloads page indicated there was no download available for Mac OS 10.13. I likely chose the 10.12 package initially, thinking that might get things going. I assume when I continued to have trouble and inadvertently installed Easy Start again, possibly without specifying OS 10.12, that second driver was installed - a newer driver. I'm not sure how this got back on track. After uninstalling, going back to the HP Easy Start application to reinstall the printer, then restarting the Mac after HP Easy Start got into a loop it couldn't recover from, everything appears to be working again with a 2.0 driver. Thanks. Kudos. Good to be back in business. (Screen shot below; this message to disconnect the cable came up a half dozen times after the cable was disconnected) Was this reply helpful? Yes No 08-04-2018 11:28 AM
@Unzio Great news! Glad to know that the issue is resolved and hope it remains that way. Happy printing! Was this reply helpful? Yes No 08-27-2018 05:47 PM
@Unzio 1. Please let me know the exact iOS version on the iPhone:
2. Please print a wireless test report from the printer by following the below steps: In the wireless test report gather the SSID. 3. The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting . 4. Let me know what router you have and if it supports the Bonjour packets. Also, mention how far is the printer from the router. Please repy with teh above information so that we can investigate this case further. Alternately, you may use the Wi-Fi Direct to print wirelessly from the printer without using a router: https://support.hp.com/in-en/document/c04577030 Please feel free to reply. Cheers! Was this reply helpful? Yes No 08-27-2018 08:56 PM
MKazi, it appears you may have come into this stream at a mid-point. I'm responding to your post of August 27, 2018 that is marked message 7 of 7. There are two posts not included, and one of them, my message of August 15, 2018, describes my request for more information to resolve a sporadic wireless connection and the apparent existence of two print drivers - v. 2.0 and v. 1.3.1. (Screenshot below shows a glimpse of the two posts I want to be sure you saw. Note that stream indicates 9 messages, while your post today indicates 7 of 7.) To answer your recent questions: - iOS is 11.4.1. Please note the problem I'm having is primarily in printing from a Macbook Air, OS 10.13.6, not the iOS phones. - the wireless test report properly indicates the printer is connected to our wireless network; same network as the Macbook. - printer webpage indicates Bonjour is enabled. Router and printer are about two feet apart. Router is a Ubee DVW32E. I'll need more guidance to identify the printer firmware version, but the firmware datecode is 20170710. Today the printer is printing properly. As I said the concern is the sporadic connection to the printer, despite the fact that the wireless indicator remains steadily in a connected state. Also, the existence of two different print drivers. Was this reply helpful? Yes No 08-28-2018 01:02 PM
@Unzio Thanks a lot of replying with the requested information. I will spend some time in researching further on this case and get back to you in the next 24 hours. Thank you again! Was this reply helpful? Yes No 08-28-2018 09:41 PM
@Unzio Thank you for your patience. Appreciate it. Based on your inputs provided earlier, the printer was not detected by the MacBook even with a USB connection, therefore, please reset the printing system in the Mac OS:
Hope this helps. Let me know the outcome. Wishing you luck! Was this reply helpful? Yes No
How do I get my Mac to recognize my HP wireless printer?Open the Apple menu, click System Preferences, and then click Printers & Scanners. If your printer is not listed, click the Plus sign , and then follow the instructions, or select the printer and click Add to complete the setup.
How do I get my Macbook to recognize my printer?Connect to Your Printer. Click on the Apple symbol on the top, left-hand corner. Then, click System Preferences.. Click on the Printers & Scanners icon.. Click the plus “+” sign to add the printer. ( ... . A new window will open. ... . Add the printer to your computer and it should appear in your printers list once configured.. How do you add a printer that isn't showing up Mac?How to Add a Printer to a Mac via WPS. Click the Apple icon in the top-left corner your screen.. Go to System Preferences.. Click on Printers and Scanners. ... . Click the + sign below the list of printers. ... . Select the printer you would like to add. ... . Choose the printer's software or driver in the Use field. ... . Finally, click Add.. How do I make my HP printer discoverable?Most laser printers without a touch screen or control panel menu: Press and hold the Wireless button until the Attention and Power lights begin to flash, or press and hold the Wireless and Cancel buttons until the Wireless light starts flashing.
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